Sales Operations Manager

About the position

We’re looking for a Sales Operations Manager to plan, analyze, document, and deploy changes within our sales process and technology integrations. As a key member of the Sales Operations team, you’ll be at the heart of driving operational excellence, streamlining processes, and delivering actionable documentation and training on tools and technology to propel our sales organization forward. In this role, you will report to the Senior Director, Sales Operations and play a key part in shaping the sales technology roadmap. You’ll provide tactical insights to enhance sales processes, document current workflows, and identify opportunities to improve efficiency, reduce cycle times, and elevate the overall sales rep experience. Your work will directly contribute to streamlining operations and driving performance across the sales team. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in the United States of America in states where we comply with our legal hiring entities.

Responsibilities

• Evaluate and document existing sales processes to identify inefficiencies and bottlenecks.
• Design and implement streamlined workflows that improve sales team productivity.
• Develop and maintain sales process documentation and training materials.
• Oversee the implementation and optimization of sales tools such as CRM systems.
• Ensure tools are being utilized effectively by providing training and support to the sales team.
• Collaborate with IT and other departments to integrate systems that enhance sales processes.
• Act as a liaison between sales, marketing, and operations teams to ensure alignment on goals and processes.
• Provide input to leadership on sales strategies and process improvements.
• Facilitate regular meetings to review process performance and gather feedback.
• Develop and deliver training programs to educate sales teams on new processes and tools in partnership with Global Sales Enablement.
• Provide ongoing support to address challenges and ensure compliance with standardized workflows.
• Foster a culture of continuous improvement within the sales team & technology partners.
• Perform other related duties as required.

Requirements

• Extensive relevant experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology.
• Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred.
• Bachelor degree in Business or other relevant field.
• Expert understanding of all operations processes, corporate change management principles, methodologies, and tools.
• Strong project management experience.

Nice-to-haves

• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Accountability: holds self and others accountable to meet commitments.

Benefits

• Flexible work arrangement allows for remote work or a hybrid model.
• Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.