Sales Operations Manager

Fst Logistics - Dublin, OH

Full-time - Mid Level

Dublin, OH

Truck Transportation

About the position

At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and seek solutions for our business every day. Our employee-owners are driven to help our company grow. We're personally invested in ensuring our day-to-day operations are handled safely and efficiently. The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FST's success. As a Sales Operations Manager, you will manage the sales operations team, oversee the internship program for sales, and develop the trade show strategy. Your role will involve developing and implementing sales processes, analyzing sales data, and ensuring that CRM systems are effectively utilized. You will coordinate with other departments to support the overall sales strategy aimed at driving business growth. Acting as an ambassador for the business, you will promote the FST brand both over the phone and in person. You will be responsible for managing a team that makes outbound calls daily, using provided data, and working closely with the sales team to ensure leads are generated within various business sectors. Your responsibilities will also include owning trade shows, attending if necessary, and conducting face-to-face sales meetings to help generate new business. Additionally, you will engage inbound leads, qualify them for sales, and achieve agreed-upon personal and departmental targets. Your team will utilize company databases to gain potential leads, proactively identify opportunities for new business, and maintain high customer and prospect satisfaction. Building strong relationships with colleagues and customers while ensuring service is prompt, polite, and professional will be key aspects of your role. You will also be held accountable for complying with all defined business processes and utilizing all technology platforms as defined by FST.

Responsibilities

• Manages the sales operations team, internship program for sales, and the trade show strategy
• Develop and implement sales processes
• Analyze sales data and ensure CRM systems are effectively utilized
• Coordinate with other departments
• Support the overall sales strategy to drive business growth
• Act as an ambassador for the business and promote the FST brand both over the phone and in person
• Manage a team making outbound calls daily using provided data
• Work closely with the sales team to ensure leads are generated within various business sectors
• Own trade shows and attend if necessary to network and conduct face-to-face sales meetings
• Engage inbound leads and qualify them for sales
• Achieve agreed upon personal and departmental targets
• Inform potential customers on FST's products and services
• Use company databases to gain potential leads and maintain information on FST's database
• Build strong relationships with colleagues and customers
• Ensure high customer and prospect satisfaction
• Comply with all defined business processes and utilize all technology platforms as defined by FST

Requirements

• B2B or B2C sales experience
• Proven experience in sales operations, sales management, or a similar role
• Strong leadership and team management abilities
• Excellent communication skills and an excellent telephone manner
• Ability to work independently and under pressure
• Upbeat and organized with excellent verbal and written skills
• Strong organizational skills and attention to detail
• Financially motivated, energetic, and reliable with a hunger to succeed
• Good knowledge and understanding of Microsoft Office and associated systems, including CRM
• Familiarity with social networking (LinkedIn)

Benefits

• Employee stock ownership plan