SALES OPERATIONS MANAGER

Mohawk Industries - Calhoun, GA

Full-time - Mid Level

Calhoun, GA

1,001-5,000 employees

Textile Product Mills

About the position

The Sales Operations Manager at Mohawk Industries is a key role responsible for overseeing and enhancing the Sales function through strategic program development, process improvements, and customer engagement initiatives. This position collaborates closely with Sales leadership to ensure efficient operations and effective sales strategies, ultimately driving the success of the Sales team.

Responsibilities

• Lead the development and implementation of strategic programs and initiatives to improve Sales Operations, streamline processes, and enhance the customer experience.
• Collaborate with Sales teams, internal departments, and external service providers to resolve complex issues and ensure seamless operations.
• Lead the development and management of sales, inventory, and other operational programs to drive efficiency and effectiveness.
• Provide advanced sales reporting, metrics, and dashboards to support data-driven decision-making and performance tracking.
• Analyze internal and external data on sales, marketing, and merchandising activities to recommend actionable insights and strategies to Sales leadership.
• Ensure customer compliance programs are effectively monitored, and objectives are achieved to mitigate financial risks and improve outcomes.
• Identify and implement process improvement opportunities within the Sales Support function, recommending enhancements to streamline operations.
• Work directly with external customers and internal teams to provide accurate sales data, forecasts, and insights that support strategic decision-making.
• Support Sales teams in creating impactful sales proposals and presentations by providing relevant data and collaborating on content development.
• Perform other duties as needed.

Requirements

• Bachelor's degree in a related field preferred.
• 6-8 years' relevant experience OR equivalent combination of education and experience.
• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.