Sales Operations Manager

About the position

Renewal by Andersen is hiring a Sales Operations Manager! Tiffee Companies is a growth-oriented remodeling company with operations in Oregon, Southwest Washington, and the greater San Diego area. We are seeking a results-driven leader with a proven track record of managing high-performing teams. As the Sales Operations Manager, you will oversee the front-end processing of customer orders, ensuring efficiency and accuracy across multiple functions. Your team's responsibilities will include consumer financing, order review and processing, commission administration, and other critical duties as determined by the company. This role requires a strategic mindset, strong leadership skills, and the ability to drive operational excellence in a fast-paced environment.

Responsibilities

• Collaborate with Finance Managers to secure approvals for customer orders and ensure smooth processing.
• Monitor finance approval trends and fee statistics, providing insights to optimize processes.
• Develop and maintain strong relationships with banking partners to support financing operations.
• Oversee the jobs-on-hold process to facilitate timely and efficient order completion.
• Engage with the Sales Operations team and Sales Managers to address and resolve pending order-related issues.
• Manage the commission workflow to ensure accurate and timely payments for sales representatives.
• Oversee the appointment review process to maintain high-quality sales opportunities.
• Ensure data accuracy and proper functionality of company CRM tools to support sales operations.
• Work with the team's Data Analyst to generate reports on key sales and finance metrics.
• Support other tasks as needed within the scope of sales operations.

Requirements

• Minimum of 7 years in sales operations, inside sales, or a related role, preferably within the home improvement industry.
• Proven experience managing CRM systems, with preference for Salesforce and Quickbase.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Strong ability to manage multiple projects efficiently with excellent attention to detail.
• Data-driven mindset with strong analytical skills to support decision-making and process improvements.

Benefits

• Competitive Pay Range: On-target earnings (OTE) range from $80,000 to $95,000 annually, which includes a base salary plus performance-based bonus incentives.
• Comprehensive Benefits Package: Health, dental and vision insurance as well as long-term disability.
• 401(k) with Company Match: Competitive company contributions to help you plan for the future.
• Paid Time Off and Company Paid Holidays: Generous PTO policy and 6 Paid Holidays to support work-life balance.