Sales Operations Manager

$135,000 - $155,000/Yr

Sendbird - San Mateo, CA

Full-time - Mid Level

San Mateo, CA

Publishing Industries

About the position

The Sendbird Revenue Operations team is looking to hire a Sales Operations Manager. This role requires 3+ days in the San Mateo, California office every week. The Revenue Operations team consists of Marketing Operations, Sales Operations, Customer Success Operations, and Data Insights. We ensure full-funnel accountability by aligning processes, platforms, and people. The Sales and Customer Success Operations Manager will drive global cross-functional projects and lead efforts to optimize the effectiveness of our Go To Market organization. This role reports to the Head of Revenue Operations.

Responsibilities

• Act as the DRI (Directly Responsible Individual) for our Salesforce and Gainsight CS systems.
• Interface with Sales, Marketing, Customer Success, Finance, and Product stakeholders to align and deliver on business outcomes.
• Design and deploy solutions and provide processes and documentation for enablement.
• Ensure interoperability between the Marketing, Sales, and Customer Success tech stacks.
• Generate the renewal forecast and improve on our processes and methodology.
• Drive capacity planning and account assignments.
• Build scalable workflows and rules of engagement within and across teams.
• Provide reports, dashboards, and data insights critical to understanding performance.
• Structure variable compensation plans to incentivize the right motions and playbooks correctly.

Requirements

• 5+ years in Sales and Customer Success Operations.
• 3+ years with a B2B SaaS growth company.
• Certified Salesforce Administrator and Certified Gainsight Administrator.
• Extremely savvy with Go To Market tech stacks (Marketo/Bizible, LeanData, Zoominfo, SalesLoft, Gainsight PX, JIRA, etc.).
• Hands-on and detailed understanding of playbooks for B2B SaaS.
• Advanced skills with Google Sheets and Slides.
• Exceptional verbal, presentation, and communication skills; Ability to align multiple stakeholders.
• Proven track record of effectively interacting with senior leadership, proactive problem-solving, and critical thinking.
• A bachelor's degree is preferred, and a science or technical major is a plus. Advanced degree or MBA is a plus.

Benefits

• 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off.
• Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents).
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan.
• Equity program.
• 401K program.
• Parental leave.
• Life and disability insurance.
• Be Your Best Self: An annual stipend of $3,500 for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages.