Thompson Creek Window Company - Lanham, MD
posted 3 months ago
The Sales Operations Manager at Thompson Creek Window Company plays a crucial role in overseeing and enhancing all sales processes within the organization. This position is focused on improving the performance, productivity, efficiency, and profitability of both departmental and organizational operations through effective methods and strategies. The Sales Operations Manager is tasked with fostering beneficial relationships with all vendor partnerships related to the sales department, ensuring that these relationships contribute positively to the overall sales strategy and execution. In addition to managing vendor relationships, the Sales Operations Manager is responsible for the effectiveness of consumer financing activities, contract retention, pricing strategies, resource allocation, and capacity management. This role also encompasses the recruitment, training, and management of all staff under their direct supervision, ensuring that the sales team is well-equipped to meet organizational goals. The Sales Operations Manager supports the sales team by implementing process improvements, measurement, tracking, and analytics relevant to their functional areas. By enhancing sales productivity, the manager empowers the team to work more efficiently through simplified processes and technology integrations. Monthly content for executive presentations and team reporting is created to keep stakeholders informed of progress and challenges. The manager tracks and analyzes key metrics across all markets to design and execute tactical training plans for the sales organization. Furthermore, the Sales Operations Manager oversees the end-to-end process of tracking sales and operational metrics, delivering regular insights to the business, and defining techniques to improve performance for the sales management team. Regular check-ins with Sales Managers, Sales Trainers, and Sales Representatives are conducted to monitor sales opportunities and identify any issues that require internal review and problem-solving. The role also includes managing the consumer finance division, negotiating contract agreements, and facilitating communication between vendors and the sales leadership team. This position is full-time and exempt, meaning it is not eligible for overtime pay. The ideal candidate will have a Bachelor's degree and 2-4 years of prior leadership experience, with a strong preference for candidates who have experience in sales optimization and marketing. Proficiency in Microsoft Office and familiarity with SAP or similar ERP systems are also strongly desired.