Sales Operations Manager

About the position

Samsara is looking for a Sales Operations manager to play a critical role in scaling systems, processes and policies for the organization. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class sales organization. This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $2BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, process and technology into elegant solutions to business problems related to all aspects of the pre-sales customer journey. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Responsibilities

• Lead top-tier corporate initiatives that enhance customer experience, boost revenue, and fuel company growth with precision and vision.
• Drive impactful operational strategies by partnering with sales and cross-functional leaders to scale our Global Sales team effectively—owning process optimization, redesign, and the creation of innovative processes and policies.
• Shape the future roadmap by proactively intaking, assessing, and prioritizing requests and improvement opportunities based on business impact and effort.
• Design and implement operational metrics to identify inefficiencies, propose solutions, and unlock new growth opportunities through quantitative analysis, qualitative insights, and deep cross-functional collaboration.
• Act as a strategic bridge between sales leadership and other departments, ensuring business needs are transformed into impactful initiatives.
• Streamline systems and processes by partnering with the Salesforce Systems team—delivering business requirements, leading UAT testing, enhancing workflows, and championing effective Sales communications.
• Champion Samsara’s cultural principles, embedding our values—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team—throughout your work as we expand globally.

Requirements

• 5-7 years of experience in a Sales Strategy / Sales Operations / Business Transformations role or experience in similar growth in a dynamic, high-growth environment.
• Lead complex, cross-functional projects to drive organizational change, acting as a key liaison between sales leadership and other departments.
• Strong communication and critical thinking skills to analyze sales policies and processes, structure complex strategic problems, and influence leadership decisions.
• Previously demonstrated ability to roll out strategies and implement new workflows to large sales organizations.
• Expertise in Salesforce and the broader sales technology ecosystem.
• Experience in rearchitecting, socializing and rolling out new business processes to large organizations.
• Bachelor’s degree in business, finance, economics, engineering, or a related field; MBA is optional.

Nice-to-haves

• In depth Salesforce CPQ experience.
• Superb communication with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly.
• Experience as a Salesforce Administrator is a plus but not required.
• Experience with Lead-to-Cash systems (Netsuite, SAP, etc).
• Previous project/program management experience.
• Familiarity with Product Management and Six Sigma is a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Samsara for Good charity fund.