SALES OPERATIONS MANAGER

CIVCO Medical Instrument Co Inc - Iowa City, IA

Full-time - Mid Level

Iowa City, IA

About the position

The Global Sales Operations Manager (SOM) is a strategic leader responsible for driving and maximizing CIVCO's global revenue growth. This role oversees operational support for all sales channels, focusing on sales planning, forecasting, territory alignment, compensation management, and analytics. The SOM collaborates with various departments to enhance sales effectiveness and performance, utilizing technology and data-driven solutions to optimize sales operations on a global scale.

Responsibilities

• Develop and implement sales plans that align with the company's growth objectives.
• Manage and refine the sales forecasting process for optimal accuracy and responsiveness.
• Design and optimize territory structures for maximum coverage and efficiency.
• Lead the analysis, design, implementation, and administration of sales compensation programs.
• Deliver insightful, actionable weekly, monthly, and quarterly sales performance reports.
• Coordinate sales forecasting, planning, compensation design, and expense budgeting processes.
• Utilize territory mapping software for data-driven territory alignment recommendations for the U.S. Direct Sales Team.
• Drive sales team initiatives to enhance overall effectiveness and efficiency.
• Collect, maintain, and deliver comprehensive metrics and performance analysis for the Sales and Executive Leadership team.
• Develop scenario analysis models to optimize sales investment strategies.
• Enhance and maintain KPIs, dashboards, and reporting tools to drive deal velocity, win rates, and bookings growth.
• Oversee global sales operational expense budgets and annual business planning processes.
• Design, administer, and manage annual variable compensation plans for sales and channel leaders.
• Lead the development and continual enhancement of sales enablement tools, including sales playbooks and commercial tools.
• Collaborate with the Corporate Account Director to provide detailed contract analysis and support pricing strategies for distribution opportunities.
• Act as a core member of the S&OP demand planning team, managing sales backorders and ensuring alignment between Inside Sales, Customer Service, Field Sales, and Marketing teams.

Requirements

• Bachelor's Degree in a relevant field; MBA or equivalent advanced qualification preferred.
• 3-5 years in Sales Operations or a related field, with experience in Field Sales, Product Line Management, or Marketing being advantageous.
• Proven experience with Salesforce CRM or comparable systems, and strong Microsoft Office skills.
• Expertise in sales analytics tools and techniques is essential.
• Ability to translate complex data into actionable insights, providing clear recommendations that align with business strategies.
• Demonstrated capability to work effectively with various stakeholder groups, including Finance, Operations, Sales, and Marketing.
• Strong skills in managing multiple priorities, identifying process improvement opportunities, and implementing enhanced solutions.
• Excellent written and verbal communication skills, capable of operating independently and as part of a team in a fast-paced environment.

Nice-to-haves

• Experience in distributor management or relevant commercial roles.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities