SALES OPERATIONS MANAGER

$80,000 - $85,000/Yr

Careconnectmd - Costa Mesa, CA

Full-time - Mid Level

Costa Mesa, CA

Ambulatory Health Care Services

About the position

The Sales Operations Manager at CareConnectMD Inc. is responsible for optimizing sales processes and driving the success of the sales team. This role involves managing the Salesforce CRM reporting and lead management system, ensuring data accuracy, and supporting efficient sales operations. The manager will lead a team of Sales Operations Coordinators, oversee Salesforce management, generate reports, and collaborate with cross-functional teams to enhance sales effectiveness.

Responsibilities

• Lead, mentor, and manage a team of Sales Operations Coordinators, setting clear expectations and objectives.
• Oversee the Salesforce CRM system, ensuring data integrity and accuracy.
• Develop and implement best practices for data entry, lead tracking, and pipeline reporting in Salesforce.
• Train and support sales representatives on Salesforce functionality and best practices.
• Generate regular and ad-hoc reports and dashboards to provide insights into sales performance.
• Analyze sales data to identify areas for improvement in processes and conversion rates.
• Own the lead management process from generation to conversion, ensuring proper tracking and nurturing of leads.
• Continuously assess and improve sales processes and workflows for efficiency.
• Collaborate with sales leadership and cross-functional teams to align sales strategies and objectives.

Requirements

• Bachelor's degree in business, sales, marketing, or a related field (or equivalent experience).
• Proven experience (3+ years) managing Salesforce CRM reporting and lead management in a sales operations role.
• Deep understanding of Salesforce CRM functionality, including reporting and data management.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent project management skills with the ability to prioritize tasks and meet deadlines.
• Solid understanding of sales processes and the ability to identify areas for improvement.
• Exceptional attention to detail and a commitment to data accuracy.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Salesforce Administrator or advanced Salesforce certifications are a plus.

Benefits

• Full-time position with a salary range of $80,000 - $85,000 per year.