Sales Operations Manager

$100,000 - $150,000/Yr

Dropps - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

General Merchandise Retailers

About the position

The Sales Operations Manager at Dropps is responsible for driving the growth of retail, e-tailer, and marketplace business sales through operational leadership. This role involves managing customer onboarding, EDI order management, and ensuring compliance with customer order and fulfillment requirements, all while supporting the company's sustainability mission.

Responsibilities

• Oversee EDI routing and orders to ensure timely and accurate processing of orders, invoices, and settlements.
• Onboard new trading partners onto the EDI platform and collaborate with external parties to define, test, and implement EDI transactions.
• Become knowledgeable with the company's EDI provider's processes and various interfaces used within the system.
• Troubleshoot issues related to EDI functionality and monitor newly installed EDI processes.
• Drive the customer onboarding process from New Item Set Up through product launch, ensuring clear communication of deadlines and deliverables.
• Provide operational support to retail and large e-tailers sellers.
• Manage customer onboarding administration including EDI and item setup in customer portals.
• Serve as a point of contact for order status inquiries, product and package updates, and customer relations needs.
• Manage customer service requests, return merchandise authorizations, and special pricing programs.
• Oversee daily maintenance of sales orders processing and fulfill basic sales and broker reporting requests.
• Support Operations team in resolving accounts payable and chargeback issues.

Requirements

• 3-5 years of Retail and e-commerce sales operations experience, CPG experience a must.
• 2-3 years of EDI management experience, preferably with TrueCommerce or SPS.
• Working knowledge of Netsuite.
• Dedication to Dropps' sustainability mission.

Benefits

• Medical and vision insurance with HRA
• 401K plan with matching and ESG funds option
• Unlimited vacation days
• Paid sick time off
• Work from home options
• Discounts on Dropps products
• Home office and internet stipends