About the position
The Sales Operations Manager is a key management role responsible for enhancing the efficiency and effectiveness of sales operations within the organization. This position involves overseeing a team of support staff, ensuring smooth operations, and identifying opportunities for improvement. The role requires strong leadership, attention to detail, and a proactive approach to managing sales processes.
Responsibilities
- Review and approve Sales Orders in ERP system, ensuring accuracy and completeness.
- Provide guidance to the sales operations support team on order processing procedures.
- Guarantee the precision of CRM data by ensuring opportunities and forecasts are regularly updated.
- Analyze data and generate insightful reports to support strategic decision-making by the sales leadership team.
- Provide monthly customer-specific usage reports to sales leadership.
- Maintain a set of Key Performance Indicators (KPIs) to measure the effectiveness of sales operations.
- Regularly report on KPIs, providing insights and recommendations for improvement.
- Manage price books in CRM and ERP systems and support contract negotiations as needed.
- Create process to track historical and current pricing and communicate pricing changes to internal teams.
- Prepare materials for, lead meetings with cross-functional key team members, and provide critical updates to sales teams.
- Initiate direct communication with customers via phone and/or email to address and resolve disputes.
- Develop and maintain training materials tailored for the sales operation team's needs.
- Maintain distributor and sales representative training manuals, ensuring they remain current and comprehensive resources.
- Perform regular testing in the sandbox environment to verify that updates and changes function correctly.
- Document and track testing results, providing feedback to the system administrator for resolution or deployment to production/live environments.
- Lead the sales operations support team through training, coaching, and performance management.
- Ensure team cross-training for consistent coverage and provide backup support as needed.
- Actively recruit top talent to build a high-performing team.
- Oversee disciplinary actions to maintain a productive, respectful work environment.
Requirements
- A bachelor's degree in Business Administration or a related field, or a combination of education and substantial relevant experience.
- Proven experience in sales operations, sales support, or a related role with a strong understanding of sales processes, order management, and CRM/ERP systems.
- Extensive Salesforce experience is specifically required.
- Extensive ERP Software experience is required.
- Demonstrated leadership experience with a track record of effectively managing team performance and driving results.
- Experience in data analysis and reporting to drive sales effectiveness and operational efficiency.
Nice-to-haves
- Skilled in managing projects and fostering cross-departmental collaboration.
- Demonstrated ability to work effectively and collaboratively across departments.
Benefits
- Flexible work environment with occasional remote work opportunities.
- Occasional travel to meet with clients or attend industry events.
