Sales & Operations Manager

Mcmullen - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales & Operations Manager at McMullen plays a crucial role in ensuring that both the sales and operations departments function efficiently and effectively. This position is pivotal in achieving the company's sales goals through the implementation of best practices, motivation, and leadership. The Sales & Operations Manager will be responsible for setting up the sales team for success, which includes establishing monthly sales goals and ensuring that the team meets these targets. This involves daily goal setting and expectations for the sales team, as well as creating incentives for performance to motivate team members. Additionally, the manager will oversee the completion of daily reports by all team members to track progress and performance. In terms of team development, the Sales & Operations Manager will focus on hiring and developing both the sales and logistics teams across store locations. This includes approving time tracking and payroll through Gusto, as well as managing team lunch breaks to ensure a balanced work environment. The role also emphasizes the importance of client relationships, where the manager will oversee customer service operations, ensuring that chats and sales emails are promptly followed up. The management of the loyalty program and goodie box distribution will also fall under this role, requiring collaboration with stylists to ensure timely dispatch of these items. Logistics is another critical area of responsibility, where the Sales & Operations Manager will ensure that all orders are fulfilled within a 24-48 hour timeframe. This includes making sure that all products are ticketed and steamed before being placed on the sales floor. The manager will also be responsible for generating weekly sales reports to track performance and identify areas for improvement. Other responsibilities include managing interns who support sales and operations, ordering supplies for stores, and overseeing the overall operations of the business to ensure profitability and efficiency.

Responsibilities

• Ensure that the sales and operations departments are operating efficiently and achieving the company's sales goals.
• Set up the sales team for success and achieve monthly sales goals, including in-store sales.
• Establish daily goal setting and expectations for the sales team.
• Create incentives for performance to motivate team members.
• Ensure all team members fill out their daily reports.
• Develop and manage the sales and logistics team for store locations.
• Approve time tracking and payroll through Gusto.
• Manage team lunch breaks.
• Oversee customer service operations, ensuring chats and sales emails are followed up.
• Manage the loyalty program and client relationships.
• Ensure timely dispatch of goodie boxes in collaboration with stylists.
• Ensure logistics fulfills all orders within 24-48 hours.
• Ensure all products are ticketed and steamed before going out on the floor.
• Generate weekly sales reports.
• Manage roles of interns who support sales and operations.
• Order supplies for stores and operations.
• Oversee overall operations of the business to ensure profitability and efficiency.

Requirements

• Proven experience in sales and operations management.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Ability to set and achieve sales goals.
• Experience in team development and management.
• Proficiency in using payroll and time tracking software, such as Gusto.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience in retail management.
• Familiarity with customer relationship management (CRM) systems.
• Knowledge of logistics and supply chain management.

Benefits

• Opportunity to work with global emerging designers.
• Dynamic and innovative work environment.
• Potential for career growth within the company.