Amazon - Bellevue, WA
posted 3 months ago
At Amazon, we strive to be the most customer-centric company globally. To achieve this goal, we seek talented, bright, and motivated individuals. We are looking for an experienced Sales Operations Specialist to oversee Salesforce/CRM administrative functions and architecture for our sales teams in the US & EMEA regions. The primary focus of the Sales Operations Specialist is to boost our sales team's productivity through streamlined CRM design and feature launches. In this role, you will manage Salesforce, Marketing Cloud, and Pardot Email Automations, including support requests and escalated administrative needs of users by providing complete resolution to technical challenges and business support issues. You will configure all new and existing Salesforce.com features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, and Managed Packages. Your focus will be on user efficiencies, solving business/customer issues, inventing creative solutions, and ensuring data accuracy across Salesforce. You will partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve business needs. Participation in the planning and analysis of requirements for system enhancements will be crucial, as you will translate requirements into well-architected solutions that best utilize the Salesforce platform and products. Understanding customer, internal marketing, and account management teams' needs and translating them into robust business requirements for configuration and development in Salesforce CRM will be a key part of your responsibilities. Additionally, you will support cross-system integrations across the native Salesforce ecosystem and other cloud technologies, including AWS. You will participate in the change management process, drive communication efforts across relevant stakeholders, and develop trainings and Standard Operating Procedures (SOPs) for various user roles to enrich user knowledge and skills and enforce best practices. Your aim will be to meet and surpass high organizational standards effectively. You will work on optimizing Salesforce configurations, implementing new features, and ensuring seamless integrations with other systems. Furthermore, you will gather business requirements, translate them into technical solutions, and drive the adoption of best practices through training and documentation.