Sales Operations Specialist, CRM, Global Logistics

$79,300 - $169,500/Yr

Amazon - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

At Amazon, we strive to be the most customer-centric company globally. To achieve this goal, we seek talented, bright, and motivated individuals. We are looking for an experienced Sales Operations Specialist to oversee Salesforce/CRM administrative functions and architecture for our sales teams in the US & EMEA regions. The primary focus of the Sales Operations Specialist is to boost our sales team's productivity through streamlined CRM design and feature launches. In this role, you will manage Salesforce, Marketing Cloud, and Pardot Email Automations, including support requests and escalated administrative needs of users by providing complete resolution to technical challenges and business support issues. You will configure all new and existing Salesforce.com features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, and Managed Packages. Your focus will be on user efficiencies, solving business/customer issues, inventing creative solutions, and ensuring data accuracy across Salesforce. You will partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve business needs. Participation in the planning and analysis of requirements for system enhancements will be crucial, as you will translate requirements into well-architected solutions that best utilize the Salesforce platform and products. Understanding customer, internal marketing, and account management teams' needs and translating them into robust business requirements for configuration and development in Salesforce CRM will be a key part of your responsibilities. Additionally, you will support cross-system integrations across the native Salesforce ecosystem and other cloud technologies, including AWS. You will participate in the change management process, drive communication efforts across relevant stakeholders, and develop trainings and Standard Operating Procedures (SOPs) for various user roles to enrich user knowledge and skills and enforce best practices. Your aim will be to meet and surpass high organizational standards effectively. You will work on optimizing Salesforce configurations, implementing new features, and ensuring seamless integrations with other systems. Furthermore, you will gather business requirements, translate them into technical solutions, and drive the adoption of best practices through training and documentation.

Responsibilities

• Manage Salesforce, Marketing Cloud, and Pardot Email Automations, including support requests and escalated administrative needs of users.
• Configure all new and existing Salesforce.com features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, and Managed Packages.
• Focus on user efficiencies, solving business/customer issues, inventing creative solutions, and ensuring data accuracy across Salesforce.
• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve business needs.
• Participate in the planning and analysis of requirements for system enhancements, translating requirements into well-architected solutions that best utilize the Salesforce platform and products.
• Understand customer, internal marketing, and account management teams' needs and translate them into robust business requirements for configuration and development in Salesforce CRM.
• Support cross-system integrations across the native Salesforce ecosystem and other cloud technologies, including AWS.
• Participate in the change management process and drive communication efforts across relevant stakeholders.
• Develop trainings and Standard Operating Procedures (SOPs) for various user roles to enrich user knowledge and skills and enforce best practices.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience using Microsoft Excel to manipulate and analyze data.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
• 3+ years of Salesforce Admin experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• 3+ years of experience managing programs across cross-functional teams, building processes and coordinating release schedules.
• Working knowledge of Salesforce Sales/Service/Marketing/Account Engagement Clouds, Salesforce Communities, and API integrations.
• Experience working within a high-growth, technology company.
• Experience in finance, business management and sales operations.
• Salesforce Advanced Admin Certification.
• AWS Cloud Practitioner Certification.
• Experience writing technical documents, project plans and progress reports to leadership and to stakeholders.
• Working knowledge of SQL and ETL jobs.
• In-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture.
• Verbal and written communication skills, including an ability to effectively communicate with both business and technical teams.

Nice-to-haves

• Experience with Pardot and ETL processes.
• Familiarity with AWS services and integrations.
• Experience in marketing automation and email marketing strategies.

Benefits

• Full range of medical, financial, and/or other benefits.
• Equity and sign-on payments may be provided as part of a total compensation package.