Sales Operations Specialist

Proto Labs - Maple Plain, MN

Full-time

Maple Plain, MN

Plastics and Rubber Products Manufacturing

About the position

The Sales Operations Specialist role at Protolabs is a 6-month contract position focused on managing sales operations requests, ensuring data accuracy, and collaborating with various teams to support sales and finance operations. The ideal candidate will leverage their expertise in database management to translate raw data into actionable insights, aiding in database hygiene and providing ongoing support to sales and finance teams.

Responsibilities

• Manage account changes and mergers, including hierarchy modifications and contact moves.
• Support in data loads and maintaining database hygiene, sharing responsibilities with the current operations lead.
• Audit Salesforce data with finance to ensure revenue accuracy.
• Align commissionable revenue numbers with Finance's inputs, ensuring all revenue is documented in the system.
• Verify that correct personnel are reflected as paid sales representatives and managers.
• Audit sales targets and achievements, ensuring accurate data linkage and calculation based on the sales commission plan.
• Perform daily manual data loads from the phone system into Salesforce.
• Develop and maintain comprehensive process documentation for all related operations.
• Provide ongoing support to sales and finance teams, including auditing compensation calculations, revenue roll-up, account planning, and data integrity checks.
• Assist CRM team with enterprise data, solution architecture, Domo auditing, dashboard validation, and data integration.
• Leverage expertise in database management and system architecture to generate and communicate insightful data outputs.
• Regularly provide sales metrics reporting, including sales pipeline and customer/seller behaviors, across global locations.
• Develop, maintain, and enhance reporting and metric systems.

Requirements

• Bachelor's degree in computer science or a related field, or equivalent experience.
• Proficient knowledge of industry tools such as Salesforce, Domo (or similar CRM), Excel, and Demand Tools.
• Minimum of three years of related experience.
• Excellent Salesforce administration capabilities.
• Proven experience in supporting a sales organization to increase revenue.
• Strong ability to collaborate and work efficiently within a team environment.
• Exceptional verbal and written communication skills.
• Keen attention to detail and data accuracy/validation capabilities.
• Demonstrated organizational skills with a strong sense of urgency.