Sales Operations Specialist

Robinson Lumber Company - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

Merchant Wholesalers, Durable Goods

About the position

The Sales Operations Specialist at Robinson Lumber Company plays a crucial role in managing the flow of products from suppliers to customers, overseeing the entire order lifecycle from placement to delivery. This position involves collaboration with internal teams and external clients, ensuring timely and accurate processing of sales and purchase orders while maintaining high levels of customer satisfaction.

Responsibilities

• Serve as the primary liaison between internal teams and external clients throughout the order lifecycle, from quote to cash.
• Accurately enter sales and purchase orders into our systems.
• Coordinate and schedule transportation, ensuring timely delivery of shipments.
• Prepare and manage all required shipping documentation for both domestic and international orders.
• Address and escalate any operational issues promptly to maintain customer satisfaction.
• Investigate and resolve order discrepancies, such as shipment delays or invoice inconsistencies.
• Foster strong relationships with vendors and provide excellent customer service.
• Maintain and update account information in our Salesforce CRM system.
• Assist with other projects and tasks as needed.

Requirements

• Excellent communication skills, both over the phone and through email.
• At least 3 years of professional experience.
• A collaborative team player with strong organizational skills.

Benefits

• Competitive salary
• Supportive sales and purchasing team
• One-on-one training and mentorship
• Opportunities for personal and professional growth