Sales Operations Specialist

Rewards Network - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

About the position

The Sales Operations Specialist at Rewards Network plays a crucial role in supporting sales teams and enhancing customer experience through automation and process improvement. This position focuses on servicing initiatives, operational support, and collaboration with various departments to streamline operations and improve customer engagement.

Responsibilities

• Partner with the Director of Client Relations to create reports that track call center performance against defined KPIs.
• Work closely with cross-functional teams to identify opportunities for automation in customer service and operations support.
• Implement automated outreach programs aimed at reinforcing the value of products and services to existing customers.
• Support the development and execution of scalable strategies to streamline operations, improve customer engagement, and reduce manual processes.
• Continuously analyze performance data from automated initiatives, making recommendations for improvements and adjustments as needed.
• Partner with sales, marketing, and client services teams to align on servicing initiatives that ensure consistent messaging to customers.
• Communicate effectively across departments to ensure implementation of operational initiatives.
• Own analytics to support sales operations and service improvements, identify trends, and focus on proactive service enablement.
• Assist with operations support for the sales organization, handling day-to-day questions and providing operational assistance.
• Collaborate with sales leadership to drive adoption on tools and processes built for sales to meet their targets and enhance productivity.
• Represent Revenue Operations in divisional and regional meetings as needed.

Requirements

• Bachelor's degree in Business, Operations Management, or equivalent combination of experience & education.
• 3-5 years of experience in an operations role with at least 2 years directly supporting an outside sales function and leveraging technology & automation to streamline processes.
• Project management experience or certification preferred.
• Strong interpersonal, verbal, and written communication skills.
• Working familiarity with process automation and CRM tools (e.g. Salesforce, ZenDesk, etc.) as well as Microsoft Office Tools (e.g. Excel, Word, and Outlook).
• Strong analytical skills with experience working with data to drive decision-making and process improvements; Salesforce and DOMO reporting experience preferred.
• Detail oriented and highly organized, flexible, self-motivated, and willing to learn and accept challenges.
• Thrive in fast paced and constantly changing work environment.
• Exhibit an established track record of delivering results on time.
• Responsive to the needs of the department and can tackle various responsibilities.
• High regard for industry compliance and maintaining and safeguarding confidential information.

Nice-to-haves

• Project management certification preferred.

Benefits

• 401(k) matching
• AD&D insurance
• Commuter assistance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations.