Sales Operations Support Specialist

Peak Technologies - Waukesha, WI

Full-time

Waukesha, WI

Professional, Scientific, and Technical Services

About the position

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. The Sales Operations Support Specialist will be responsible for managing orders, addressing customer inquiries, resolving order-related issues, and collaborating with various teams to optimize the order management system. This role requires maintaining high levels of customer satisfaction by providing timely and effective support throughout the order lifecycle. The specialist will interact successfully and positively in a participatory climate, working collaboratively with customers, sales, and internal teams. They will assist sales personnel in day-to-day functions around the sales process and serve as a contact for external customers, providing support that leads to increased customer satisfaction and an excellent customer experience. Responsibilities include addressing issues related to pricing, service, delivery, and technical concerns. The specialist will work with assigned sales representatives and external customers to meet and exceed sales quotas established by sales leadership. Additionally, the role involves demonstrating knowledge of the company's products and services, aiding the Contracts team in clarifying customer requirements, and providing information for quotes on renewals. The specialist must exhibit active listening skills, be curious, and willing to ask questions to understand customer needs deeply. They will manage multiple projects and customers while demonstrating data analysis and critical thinking skills. The position also includes placing purchase orders with suppliers and ensuring timely product delivery through collaboration with distribution partners. Other duties may be assigned as necessary.

Responsibilities

• Manage orders and address customer inquiries.
• Resolve order-related issues and collaborate with various teams.
• Maintain high levels of customer satisfaction throughout the order lifecycle.
• Assist sales personnel in day-to-day functions around the sales process.
• Serve as a contact for external customers and provide support to enhance customer service.
• Work with assigned sales reps and external customers to meet and exceed sales quotas.
• Demonstrate knowledge of the company's products and services.
• Aid the Contracts team in clarifying customer requirements and providing information for quotes on renewals.
• Exhibit active listening skills and ask questions to understand customer needs.
• Manage multiple projects and customers with ease.
• Demonstrate data analysis and critical thinking skills.
• Assist in the placement of Managed Services contracts.
• Collaborate with Sales Operations Support colleagues to respond to customer concerns.
• Place purchase orders with suppliers and ensure timely product delivery.

Requirements

• Degree in business or related field, or equivalent experience.
• Strong organizational skills and ability to multitask.
• Proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.
• Time management skills and ability to meet deadlines.
• Problem-solving and decision-making abilities.
• Proactivity and self-direction.

Nice-to-haves

• Experience in sales operations or customer support roles.
• Familiarity with order management systems.
• Knowledge of supply chain processes.