Sales Professional

Service Corporation International - Dublin, VA

Full-time - Entry Level

Dublin, VA

Personal and Laundry Services

About the position

The Family Service Counselor is responsible for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. This role emphasizes providing exemplary personalized service, generating revenue for the cemetery, and acting as the primary contact for families during their time of need.

Responsibilities

• Prospect for new clients for a minimum of 1-2 hours each day.
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present services to families served and referred families.
• Maintain and track activity levels to ensure productivity.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Connect with families through listening, honest communication, and genuine concern.
• Develop an understanding of each family's unique needs and offer solutions that provide value.
• Stay in touch with families to ensure satisfaction.
• Prepare for all appointments and perform all procedures with professionalism and attention to detail.
• Follow through on all customer problems and requests.
• Build trust-based relationships to earn the right to ask for referrals.
• Educate families on the benefits of pre-planning.

Requirements

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver's license with an acceptable driving record.
• Insurance license if required by state/province law.

Nice-to-haves

• Ability to pass the Company's internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and/or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours but, at times must have the ability to work up to 12 hours in a day.
• Knowledge of computers and some software.

Benefits

• Equal Opportunity Employer
• Commitment to an inclusive, barrier-free recruitment and selection process.