Sales Program Platform Specialist

Cellular Sales Verizon Authorized Retailer•Knoxville, TN

13d•Onsite

About The Position

The Sales Program Platform Specialist is responsible for the day‑to‑day management, optimization, and support of our sales gamification and incentive platform. This role ensures the platform is running smoothly, users are supported effectively, and sales programs are executed accurately and on time. The specialist acts as the primary point of contact for platform questions, issue resolution, and continuous improvement, working closely with sales, operations, and technology partners. This role is ideal for someone who is detail‑oriented, analytical, and customer‑focused, with an interest in sales programs, systems, and performance improvement.

Requirements

4-year degree
Experience with sales gamification, incentive, or performance management platforms
Background in sales enablement, sales operations, or performance analytics
Experience working with vendors or third‑party technology partners
Customer‑focused and service‑oriented
Comfortable working with systems, data, and processes
Strong organizational and time‑management skills
Ability to translate technical information into user‑friendly guidance
Proactive mindset with a focus on continuous improvement

Nice To Haves

A bachelor's degree in analytical-based field, organizational performance or behavioral economics preferred
2+ years of experience in sales operations, sales programs, systems administration, or a related role
Experience supporting users in a technical or system‑based environment
Strong analytical and problem‑solving skills with the ability to research issues independently
High attention to detail and ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills
Proficiency with spreadsheets, reporting tools, and data validation

Responsibilities

Manage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programs
Configure programs, challenges, leaderboards, scoring rules, and rewards within the platform
Monitor platform performance, data integrity, and user activity to ensure optimal functionality
Perform routine audits and validations to identify and resolve discrepancies
Serve as the primary support resource for platform users, responding to questions and troubleshooting issues
Research, diagnose, and resolve platform issues independently or in partnership with vendors/BI
Create and maintain user documentation, FAQs, and training materials
Support onboarding and ongoing education for new and existing users
Investigate reported issues by reviewing system data, configurations, and workflows
Identify root causes and recommend solutions or process improvements
Track recurring issues and collaborate on long‑term fixes to reduce support volume
Escalate complex issues when necessary and follow through to resolution
Support sales program launches, updates, and changes by ensuring accurate platform setup
Assist with reporting and analysis related to participant engagement, performance, and adoption
Validate results and outputs to ensure programs are executed as designed
Partner with stakeholders to ensure program goals are supported by platform capabilities
Identify opportunities to improve platform usability, processes, and user experience
Stay informed on platform features, updates, and industry best practices
Provide feedback and recommendations