Sales Representative - Sales Development

Concentrix - Brunswick, GA

Full-time - Entry Level

Brunswick, GA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As an Inside Sales Representative (B2B) at Concentrix, you will play a crucial role in driving sales and enhancing customer experiences. This position is designed for individuals who are passionate about sales and customer engagement, and it offers both permanent and seasonal opportunities. You will be responsible for communicating the benefits and advantages of our client's products and services through value-based customer interactions. Your primary focus will be on lead development, selling contracts, and closing deals, all while contributing to a culture that values inclusivity and personal growth. In this role, you will work within a dedicated territory to achieve a revenue-based quota by effectively selling and upselling clients' products and services. You will manage a high volume of customer engagements via phone and email, ensuring that you meet customer needs and provide expert customer experiences. Your responsibilities will also include maintaining accurate sales forecasts, mastering product knowledge, and assisting customers in resolving any concerns that may affect their satisfaction with the products. You will utilize our Customer Relationship Management (CRM) system to keep track of customers and prospects, ensuring that all relevant data is captured and updated. This position requires a proactive approach to sales motions, which may include lead generation, lead conversion, health checks, and renewing contracts. At Concentrix, we believe in nurturing our employees' growth, and you will receive comprehensive training and support to help you succeed in your career journey.

Responsibilities

• Communicate the benefits and advantages of products and services through value-based customer engagements.
• Achieve a revenue-based quota by effectively selling and upselling clients' products/services.
• Manage a high volume of customer engagements via phone and email.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain mastery of product knowledge and technical understanding of services to assess customer requirements.
• Assist customers in resolving concerns/roadblocks that may prohibit product satisfaction or usage.
• Maintain customers and prospects within the Customer Relationship Management (CRM) system to ensure all relevant data is captured and kept up to date.
• Undertake sales motions which may include lead generation, lead conversion, health checks, and/or renewing contracts.
• Deliver expert customer experiences with a positive attitude.

Requirements

• 1+ years of experience working in a corporate or B2B sales capacity (preferred).
• Prior success in achieving personal and team sales quota/goals.
• Experience in high-volume calling and learning new technologies.
• Excellent knowledge of MS Office programs.
• Experience working with Salesforce.com or similar CRM.
• Ability to commute to and work in the Greenville, SC office.
• Must reside in the United States or have a valid U.S. address for residence.

Nice-to-haves

• Experience in a fast-paced sales environment.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team setting.
• Familiarity with customer engagement strategies.

Benefits

• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking opportunities with organized groups.
• 401K with company match.
• Paid PTO and holidays.
• Medical, dental, and vision insurance.
• Comprehensive Employee Assistance Program (EAP).
• Health and wellness programs.
• Modern, state-of-the-art office setting with advanced technologies.
• Programs and events that support diversity, equity, and inclusion.