Sales Representative, Sales Development

Concentrix - Brunswick, GA

Full-time - Entry Level

Brunswick, GA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As an Inside Sales Representative (B2B) at Concentrix, you will play a crucial role in communicating the benefits and advantages of our client's products and services through value-based customer engagements. This position is designed for both permanent and seasonal employees, and your primary responsibilities will include lead development, selling contracts, and closing deals. We are looking for individuals who are passionate about providing outstanding customer experiences and are eager to contribute to a diverse team that spans over 70 countries. In this role, you will work within a dedicated territory to achieve a revenue-based quota by effectively selling and upselling clients' products and services. You will manage a high volume of customer engagements via phone and email, focusing on meeting customer needs and providing accurate sales forecasts on a weekly, monthly, and quarterly basis. Mastery of product knowledge and technical understanding of services will be essential to assess customer requirements and assist them in resolving any concerns that may hinder product satisfaction or usage. Additionally, you will maintain customers and prospects within our Customer Relationship Management (CRM) system to ensure all relevant data is captured and kept up to date. Your sales motions may include lead generation, lead conversion, health checks, and renewing contracts, all while delivering expert customer experiences with a positive attitude. This position offers a unique opportunity for career growth and personal development, with a strong emphasis on training and support to help you succeed.

Responsibilities

• Work within a dedicated territory to achieve a revenue-based quota by effectively selling and upselling clients' products/services.
• Manage a high volume of customer engagements via phone and email with a focus on meeting customer needs.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements.
• Assist customers in resolving concerns/roadblocks that may prohibit product satisfaction or usage.
• Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date.
• Undertake sales motions which may or may not include lead generation, lead conversion, health checks, and/or renewing contracts.
• Deliver expert customer experiences…always with a smile.

Requirements

• 1+ years of experience working in a corporate or B2B sales capacity (preferred).
• Prior success in achieving personal and team sales quota/goals.
• Experience in high-volume calling and learning new technologies.
• Having a coachable and adaptable attitude, with excellent knowledge of MS Office programs.
• Experience working with Salesforce.com or similar CRM.
• Must reside in the United States or have a valid U.S. address for residence.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with advanced sales techniques and strategies.

Benefits

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Modern, state-of-the-art office setting
• Programs and events that support diversity, equity, and inclusion
• A range of other perks and benefits.