Sales Representative - Territory Manager

US Foods Holding - Ogden, UT

Full-time

Ogden, UT

Merchant Wholesalers, Nondurable Goods

About the position

The position involves managing customer relationships in a team-based selling model while covering for other Territory Managers. The primary responsibility is to foster these relationships and ensure effective communication with clients. This includes managing deliveries according to the routing schedule provided by the transportation department and troubleshooting any issues that arise during the order process, such as delivery mis-picks, short loads, or stock-outs. The role also requires the collection of accounts receivable, working closely with the credit department to ensure all balances due are collected based on approved credit terms. In addition to managing existing accounts, the position emphasizes the importance of developing new business. This involves identifying prospective customers through market intelligence databases, business directories, and leads from existing clients. Participation in organizations, clubs, trade shows, and conferences is also encouraged to expand the customer base. A thorough understanding of market conditions, product innovations, and competitors' offerings is essential, as this information is shared with customers as part of the value-added services provided. The role requires driving a motor vehicle to visit existing customers and prospects to ensure product delivery, which may involve lifting and carrying items weighing up to 75 lbs. The work environment is primarily outside the office, requiring frequent visits to customers in varying weather and temperature conditions. The position does not involve any direct reports, but it requires collaboration with various internal stakeholders, including the District Sales Manager, Regional Sales Manager, and the VP of Local Sales, as well as external relationships with customers and vendors.

Responsibilities

• Foster customer relationships in a team-based selling model.
• Manage deliveries according to the routing schedule published by the transportation department.
• Troubleshoot problems during the order process, such as delivery mis-picks and stock-outs.
• Communicate and collect accounts receivable, working with the credit department and clients.
• Develop new business by identifying prospective customers using market intelligence databases and business directories.
• Participate in organizations, clubs, trade shows, and conferences to follow leads from existing clients.
• Share information about market conditions, product innovations, and competitors' products with customers.
• Drive to existing customers and prospects to ensure product delivery, which may include lifting/carrying up to 75 lbs.

Requirements

• 1+ year of sales experience preferred.
• Foodservice industry, culinary, restaurant management, or hospitality experience preferred.
• Excellent oral and written communication skills and presentation abilities.
• Ability to build internal and external relationships and cold call to develop new business.
• Exceptional customer service and interpersonal skills.
• Competitive spirit and results-driven mentality.
• Problem-solving ability, organization, and negotiation skills.
• Team-up mentality to collaborate with internal and external stakeholders.
• Proficient computer skills, including Microsoft Office products.
• Experience using Customer Relationship Management tools preferred (i.e., Salesforce).
• High School Diploma or equivalent.