Sales & Service Manager

PGA TOUR Superstore - Delray Beach, FL

Full-time - Mid Level

Delray Beach, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sales and Service Manager (SSM) at PGA TOUR Superstore is responsible for leading a team of Associates to provide exceptional customer service and achieve sales targets. This role involves overseeing various store operations, including customer interactions, product offerings, and community events, while fostering a collaborative and inclusive work environment. The SSM plays a key role in instilling service behaviors among Associates and ensuring compliance with company standards.

Responsibilities

• Lead and manage a team of Associates to achieve sales targets and ensure customer satisfaction.
• Create a culture of appreciation by recognizing and rewarding excellent performance.
• Foster a respectful and inclusive environment for all Associates.
• Ensure compliance with operational and merchandising standards.
• Model and teach service behaviors to Associates, promoting a customer-first culture.
• Conduct regular department walks to maintain operational excellence and customer experience.
• Manage hiring and termination recommendations based on performance.
• Review sales performance reports to identify effective and ineffective drivers.
• Support onboarding and development of Associates to close knowledge gaps.
• Engage with the community to address local needs and promote store initiatives.

Requirements

• Strong communication skills, both verbal and written.
• Analytical skills to forecast business needs and develop solutions.
• Basic computer skills, particularly in Microsoft Office Suite.
• Ability to manage conflict and hold others accountable.
• Strong business acumen with accountability for P&L management.
• Organizational skills to manage multiple priorities effectively.
• Leadership skills to enforce high standards of customer service.

Nice-to-haves

• Experience in retail management or a similar leadership role.
• Knowledge of golf and tennis products and services.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities for career advancement
• Employee discounts on products