About the position
Join our team at Goodwill of North Georgia, where we make a positive impact on our community by utilizing donations and sales from our 100+ locations to assist local job seekers in finding meaningful work. Our mission is simple: we put people to work. By becoming a part of our team, you will not only grow personally and professionally but also gain the satisfaction of knowing that your efforts are helping others reach their potential. We invite you to learn more about our stores, donation centers, and career centers, and how our mission supports local job seekers at goodwillng.org. As a Sales & Service Team Member, you will be responsible for thoroughly examining and grading donated goods to sell in our retail stores. This role requires processing goods in an accelerated manner to meet production goals in a fast-paced environment while adhering to standard operating procedures. You will support a guest-friendly culture by greeting every guest, delivering exceptional service, and suggesting additional treasures. Your attention to detail and urgency will be crucial as you transition products to the retail sales floor and execute visual merchandising strategies. In this position, you will also handle point of sale transactions accurately, identify and solve problems, and communicate effectively with management, peers, and guests. Promoting cooperation and teamwork with your colleagues is essential, as is maintaining a clean and organized work area. Safety and security practices are paramount, and you will be expected to report any hazards or injuries to management. Additionally, you will attend and complete all required training and meetings, and perform other duties as assigned by management.
Responsibilities
- Support a guest friendly culture by greeting every guest and delivering exceptional service.
- Display a professional, patient, and 'people first' attitude with guests.
- Effectively transition product to the retail sales floor with attention to detail and urgency.
- Execute and maintain visual merchandising strategies.
- Effectively recommend and upsell merchandise during transactions.
- Accurately handle point of sale transactions with guests.
- Identify and quickly solve problems or seek management support.
- Effectively communicate with management, peers, and guests.
- Promote and demonstrate cooperation and teamwork with peers.
- Consistently perform work tasks according to training playbooks and work instructions.
- Maintain a neat, clean, and organized work area and retail sales floor at all times.
- Adhere to safety and security practices, including reporting safety hazards and injuries to management.
- Attend and complete all required trainings and meetings.
- Perform other duties as assigned by management.
Requirements
- High School Diploma or GED preferred.
- Good oral and written communication skills in English.
- Strong interpersonal skills.
- Detail-oriented with the ability to work in a fast-paced environment.
- Ability to work independently as well as in a team environment.
- Strong organizational skills and sound judgment.
- Must be 18 years or older to operate a forklift.
Nice-to-haves
- Basic math skills.
Benefits
- Weekly paychecks
- Paid time off for vacation and holidays
- 25% employee discount
- Health, dental and vision insurance for staff and their families
- Complimentary uniforms
- Access to free job skills training at Goodwill Career Centers
