Sales & Service Technician

Groundworks Operations - Rochester Hills, MI

Full-time - Entry Level

Remote - Rochester Hills, MI

Administrative and Support Services

About the position

The Sales & Service Technician plays a crucial role in the customer journey after installation, focusing on inspecting and servicing foundation repair and water management solutions. This position emphasizes building long-term relationships with customers and providing additional solutions to enhance their experience. The role offers a base pay plus commission with no cap on earnings, along with a company vehicle and gas card, making it an attractive opportunity for motivated individuals.

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' homes based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

Requirements

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Benefits

• Medical
• Dental
• Vision
• Long/Short Term Disability
• Life insurance
• 401(k) with a company match
• PTO after applicable waiting periods