Sales Supervisor - Houston

Alice + Olivia - Houston, TX

Full-time - Entry Level

Houston, TX

Merchant Wholesalers, Durable Goods

About the position

The Sales Supervisor plays a crucial role in driving the business forward by ensuring an exceptional customer experience and fostering long-lasting client relationships. This position is not just about meeting sales targets; it is about creating a unique customer experience that aligns with the company's mission. The Sales Supervisor will lead by example, setting the pace on the sales floor and partnering with the management team to cultivate an environment of teamwork and creativity. This role requires a strong sense of leadership and the ability to act as a role model for the team. In this position, the Sales Supervisor will be responsible for meeting personal and store sales goals, ensuring that each customer receives outstanding service. They will establish a returning client business by developing and maintaining long-lasting relationships, actively reaching out to clients through various communication channels. The Sales Supervisor will utilize the company's selling culture and training tools to meet and exceed key performance indicators (KPIs). Additionally, the Sales Supervisor will maintain the organization and cleanliness of both the front and back of the house, ensuring that the sales floor beautifully reflects the brand. They will maintain an active presence on the sales floor to assist and coach staff in developing strong client relationships. The role also involves participating in all Divisions of Responsibility to support overall business operations and develop as a well-rounded leader. The Sales Supervisor is expected to remain coachable and open to feedback, continuously developing in their role while actively supporting Diversity, Equity, and Inclusion initiatives.

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

Requirements

• Ability to wear face mask throughout shift to protect yourself and others around you
• Previous management experience preferred but not required
• Previous sales experience preferred but not required
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to occasionally climb ladders as needed
• Ability to work daily with telephone, POS and computer equipment
• Ability to work a flexible schedule including days, nights, weekends, and holidays