Sales Supervisor - Jersey Gardens

Brobston Group - Elizabeth, NJ

Part-time - Mid Level

Elizabeth, NJ

About the position

The Sales Supervisor at Marc Jacobs Jersey Gardens plays a crucial role in supporting management with daily store operations, focusing on driving sales, enhancing customer experiences, and developing team members. This position requires a proactive approach to implementing company policies and maintaining store standards while fostering a welcoming environment for clients.

Responsibilities

• Consistently achieve or exceed individual and store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience - all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

Requirements

• 3+ years' experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Creative and Innovative - promotes curiosity, diversity and collaboration - is open to disruptive ideas.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends and holidays.