Sales Supervisor - Yorkdale

Brobston Group - Toronto, OH

Full-time - Mid Level

Toronto, OH

About the position

As a Sales Supervisor at Marc Jacobs Yorkdale, you will play a crucial role in supporting the management team with store operations. Your primary focus will be on driving sales, enhancing customer experiences, and coaching the team to achieve their best performance. You will ensure that company policies and procedures are implemented effectively while maintaining high store standards.

Responsibilities

• Consistently achieve or exceed individual and store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer-first mindset.
• Ensure the store is always guest-ready, providing a welcoming environment.
• Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
• Illustrate the client journey and core behaviors needed for a unique and elevated experience.
• Demonstrate deep knowledge of Marc Jacobs Universe, including product and brand DNA.
• Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by seeking feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedures.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

Requirements

• 3+ years of experience in retail, sales, or a related role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales and building client relationships.
• Demonstrated verbal and written communication skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.