Sales Support Administrator

About the position

The Sales Support Administrator plays a crucial role in enabling sales success by managing administrative tasks, streamlining processes, and providing essential support to the sales teams. This role is designed to free up sales leadership to focus on strategic activities such as coaching, managing their teams, and driving revenue growth. The ideal candidate will have experience in administrative roles, preferably in sales environments, and possess strong organizational and communication skills.

Responsibilities

• Ability to work independently as well as in a team environment.
• Monitor and maintain/enforce process standards.
• Conduct research internally to resolve client questions. Handle correspondence, including emails and communications between teams and clients.
• Maintain accurate sales records and reports using CRM systems (e.g. Dynamics). Generate and distribute performance metrics, sales forecasts, and pipeline reports.
• Assist in onboarding and offboarding sales team members. Coordinate training sessions and manage access to sales tools and resources.
• Act as a liaison between sales leadership and cross-functional teams, such as marketing, finance, and HR. Ensure sales processes and workflows are adhered to and improved where necessary.
• Organize and distribute sales enablement materials, such as presentations, playbooks, and guides.
• General office and administrative support as required.
• Manage special projects

Requirements

• Bachelor's degree or equivalent work experience required
• Minimum two years working in equivalent role required
• Proficient in CRM software (e.g., Microsoft Dynamics)
• Skilled in productivity tools like Microsoft Office (Excel, PowerPoint)
• Strong verbal and written communication skills
• Exceptional time management and multitasking abilities
• Keen attention to detail in managing records and coordinating schedules
• Proactive in identifying bottlenecks and offering practical solutions
• Familiarity with sales processes, goals, and key performance indicators (KPIs)
• Strong analytical ability and declarative configuration skills
• Proactive self-starter with a willingness to research and learn
• Ability to build and maintain productive relationships with all customers
• Checks and verifies work; pays attention to details

Nice-to-haves

• Knowledge of sales enablement and its impact on team productivity
• Ability to recognize symptoms of problems and gather and analyze information
• Capacity to listen effectively and respond clearly and directly
• Ability to plan, organize and monitor activities according to priorities
• Commitment to quality services and ability to define standards for quality