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Aston Carter - Des Moines, IA
posted 2 months ago
Full-time
Des Moines, IA
Administrative and Support Services
About the position
The Sales Support Administrator plays a crucial role in assisting Account Managers with customer needs, processing orders, and maintaining effective communication with customers and suppliers. This position requires strong organizational skills and attention to detail, as well as the ability to work independently and as part of a team in a small office environment.
Responsibilities
- Support 3 Account Managers with customer needs and assist other account managers based on work volumes.
- Enter customer orders and quotes into the computer system and process Return Authorizations.
- Research and follow up on customer orders, including making occasional phone calls to supplier partners, corporate office teams, and customers for back office support.
- Obtain Proof of Deliveries from customers and ensure open order reports are current.
- Work extensively in Microsoft Excel for order entry and reporting purposes.
- Assist in general clerical work such as email/phone correspondence and filing.
- Research products that are not currently in the sales portfolio.
- Enter, process, and maintain quality events and follow up with customers regarding Accounts Receivable when needed.
- Demonstrate a positive attitude, self-starting ability, and strong attention to detail.
- Communicate effectively, both via email and phone, and show an interest in process improvement.
- Handle challenges, dig into problems, and figure them out independently and as part of a team.
Requirements
- 1+ years of previous sales experience (retail is applicable)
- 1+ years of administrative/order entry experience.
- Customer service skills, including comfort with phone and sales work.
