Sales Support Administrator

Aston Carter - Des Moines, IA

Full-time - Entry Level

Des Moines, IA

Administrative and Support Services

About the position

The Sales Support Administrator role at Aston Carter involves providing essential support to Account Managers by handling customer orders, processing returns, and maintaining communication with clients and suppliers. This position requires strong organizational skills and attention to detail, as well as proficiency in Microsoft Excel for order entry and reporting. The role is primarily focused on administrative tasks within a small office environment, ensuring that customer needs are met efficiently and effectively.

Responsibilities

• Support 3 Account Managers with customer needs and assist other account managers based on work volumes.
• Enter customer orders and quotes into the computer system and process Return Authorizations.
• Research and follow up on customer orders, including making occasional phone calls to supplier partners, corporate office teams, and customers for back office support.
• Obtain Proof of Deliveries from customers and ensure open order reports are current.
• Work extensively in Microsoft Excel for order entry and reporting purposes.
• Assist in general clerical work such as email/phone correspondence and filing.
• Research products that are not currently in the sales portfolio.
• Enter, process, and maintain quality events and follow up with customers regarding Accounts Receivable when needed.
• Demonstrate a positive attitude, self-starting ability, and strong attention to detail.
• Communicate effectively, both via email and phone, and show an interest in process improvement.
• Handle challenges, dig into problems, and figure them out independently and as part of a team.

Requirements

• 1+ years of previous sales experience (retail is applicable)
• 1+ years of administrative/order entry experience.
• Customer service skills, including comfort with phone and sales work.