Sales Support Administrator

Labcorp - Oak Creek, WI

Part-time - Entry Level

Hybrid - Oak Creek, WI

Ambulatory Health Care Services

About the position

The Sales Support Administrator at Labcorp plays a crucial role in supporting the commercial team within the Health System Operating Division. This position involves advanced administrative duties, customer service functions, and data analytics to enhance sales operations and customer satisfaction.

Responsibilities

• Handle and assist with specific customer needs, including retention activities, onboarding, new account setup, and new customer monitoring projects as assigned by sales leadership.
• Research sales-reported customer concerns.
• Create and manage processes and procedures as assigned by sales leadership.
• Maintain archives of specific sales processes, knowledge base, and FAQs as requested.
• Assist with the design of reporting to the sales team, utilizing internal systems, MS Access, and MS Excel to run queries, extract data, and create customer-facing reports as required.
• Work with end users to perform quality checks and consolidate data from various sources to support sales leadership and representatives.

Requirements

• Bachelor's degree (preferred) in business administration, business management, statistics, mathematics, or a related field or equivalent work experience.
• 3-5 years of experience in customer service/data analytics.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Access is required.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.
• Outstanding detail-oriented organizational skills.
• Experience in the healthcare or life sciences industry strongly preferred.

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan