Sales Support and Office Administrator

Kistler Instrumente Ag - Novi, MI

Full-time - Entry Level

Novi, MI

1-10 employees

About the position

Kistler Instrumente AG is seeking a Sales Support and Office Administrator to join our team in Novi, MI. This role is essential in providing support to our California and West Coast sales team, focusing on handling quotations, coordinating order management, and assisting with facility and office administration for our California office location. The Sales Support and Office Administrator will ensure seamless support to all North America customers during extended business hours, contributing to the overall efficiency and effectiveness of our sales operations. In this position, you will be responsible for generating and managing quotations in a timely and accurate manner for the California and West Coast sales team. You will collaborate closely with sales representatives to ensure that quotations meet customer requirements and deadlines, while maintaining organized records for reference and tracking purposes. Additionally, you will coordinate order management processes, including order entry, processing, and tracking, liaising with various internal departments such as logistics, inventory management, and finance to ensure timely order fulfillment. Communication of order status updates to customers and sales team members will also be a key part of your responsibilities. The role also includes providing administrative support for the California office location, managing office supplies, equipment, and maintenance. You will assist with facilities-related tasks such as coordinating office repairs, maintenance, and renovations, ensuring a clean, organized, and functional office environment conducive to productivity. As a point of contact for North America customers during extended business hours, you will address inquiries, resolve issues, and collaborate with the sales team to ensure exceptional customer service and satisfaction.

Responsibilities

• Generate and manage quotations for the California and West Coast sales team.
• Collaborate with sales representatives to ensure quotations meet customer requirements and deadlines.
• Maintain organized records of quotations for reference and tracking purposes.
• Coordinate order management processes, including order entry, processing, and tracking.
• Liaise with internal departments such as logistics, inventory management, and finance for timely order fulfillment.
• Communicate order status updates to customers and sales team members.
• Provide administrative support for the California office location, including managing office supplies and equipment.
• Assist with facilities-related tasks such as coordinating office repairs and maintenance.
• Ensure a clean, organized, and functional office environment.
• Serve as a point of contact for North America customers during extended business hours.

Requirements

• Previous experience in sales support or a related administrative role preferred.
• Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with order management systems and CRM software is a plus.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work extended business hours to support North America customers.
• High attention to detail and accuracy in all tasks.
• Bachelor's degree or equivalent work experience preferred.

Nice-to-haves

• Familiarity with order management systems and CRM software is a plus.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k) with 4% match
• Vision insurance