Sales Support Assistant

Sales Support Assistant BIRKENSTOCK - 3.3 Novato, CA Job Details Full-time $25 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Microsoft Word Sales support Microsoft Excel Microsoft Outlook Management EDI Sales Customer service Data entry Trade school Phone etiquette Associate's degree Leadership 2 years Negotiation Entry level Full Job Description Birkenstock USA, LP Sales Support Assistant At Birkenstock, our business is a reflection of who we are. We have a passion for our products, an appreciation of their heritage and a genuine belief in their benefits. Our business is a reflection of what we represent - quality products that are comfortable, unique, timeless and respectful of the world around us. Our mission is to deliver happiness and satisfaction. In order to provide quality products and services, we need quality people. We are looking for talented people who share our values of accountability, responsiveness, excellence, teamwork, respect, integrity and a positive attitude. JOB TITLE: Sales Support Assistant REPORTS TO: Sr. Director of Sales Support & Customer Service TYPE: Regular Non-Exempt/ FT with benefits LOCATION: Novato/Marin based - Hybrid SALARY: $25/hourly OVERVIEW This position is responsible for giving Best in Class service while supporting the Sales Support team and meeting company and individual goals. The Sales Support Assistant works cohesively with the Sales Support team and other departments to provide timely customer care and ensures accuracy of all data. RESPONSIBILITIES Responsible for order entry, pricing/ discounts, product information and availability promotions, cancellations, extensions, and delivery. · Is familiar with EDI (Electronic Data Interchange) order processes, backorders, return authorizations, cancellations, credits, chargebacks and requisitions for strategic, national, specialty, independent, or niche accounts. Audits and tracks orders to ensure appropriate pricing, discounts or sell program extensions or applied payment terms are accurate. Other duties as assigned. POSITION REQUIREMENTS/QUALIFICATIONS · Associate degree (A.A) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience is preferred. · Must have excellent communications skills and ability to work effectively with all levels of personnel. · Must have strong interpersonal skills support leadership, management, negotiation, and problem-solving functions of this role. · Excellent judgment and discretion; ability to handle multiple priorities simultaneously; meet deadlines and handle work related stress is required. · Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented. · Remain calm and professional in stressful situation. · Detail oriented while maintaining an extremely positive attitude. · Must be able to work independently and productively with minimum supervision. · Recognize problems, identify possible causes and resolve routine problems. · Team player with a “can do” attitude that can work in a fast-paced environment. · Ability to establish and maintain a professional atmosphere for employees, clients, and customers. · Able to work a flexible schedule to include overtime and weekends as requested. · Demonstrates product and policy knowledge when handling customer questions, requests, orders, and issues. · Strong phone and customer service skills. · Solid proficiency and experience in data entry systems (ABS, SAP and web orders). · Knowledge of Database Software, Internet Software. Basic knowledge of MS Excel, Word, and Outlook. · Ability to use effective questioning techniques to get to the root cause as quickly as possible to understand and resolve issues, quickly making sound decisions. · Proven ability to multi-task as well as plan and prioritize workloads, both independently and in a team environment, with minimal supervision. · Ability to make intelligent decisions independently and contribute recommendations for resolution of issues to next level management. · Must be able to move and/or lift up to 10 pounds. BIRKENSTOCK USA, LP IS AN EQUAL OPPORTUNITY EMPLOYER. Job Type: Full-time Pay: $25.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: Day shift Monday to Friday Experience: Sales support: 2 years (Required) Customer service: 2 years (Required) Microsoft Excel: 2 years (Required) Ability to Commute: Novato, CA 94945 (Preferred) Work Location: Hybrid remote in Novato, CA 94945