Sales Support Coordinator

Full-time - Entry Level

Hybrid - West Hills, CA

Ambulatory Health Care Services

About the position

The Sales Support Coordinator position is located in West Hills, CA, and operates on a Monday to Friday schedule from 8:00 AM to 5:00 PM. The role is designed to facilitate a smooth client setup process, ensuring accuracy, efficiency, and client satisfaction. The coordinator will support field sales efforts, aimed at increasing the field representatives' client interactions. This position is integral to the sales support team, acting as a liaison between clients and commercial sales representatives.

Responsibilities

• Facilitate smooth client setup process to ensure accuracy, efficiency, and client satisfaction.
• Support field sales to increase field representatives' client interactions.
• Submit and monitor progress of incoming requests associated with both existing and new business.
• Obtain missing information required to complete data entry for new accounts, including demographic information, pricing, credit history, and more.
• Quality check entry into lab and billing system for all new accounts.
• Create and maintain client files for audit purposes.
• Monitor approval turnaround time for new client startup process and communicate status to commercial sales representatives.
• Facilitate and process demographic, pricing, connectivity requests, and billing adjustments for existing customers.
• Assist Customer Solutions Specialist in the process of new account setup and onboarding.

Requirements

• 2-3 years technical, billing, or customer support experience
• Bachelor's Degree
• High School Diploma or Equivalent

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!