Sales Support / Customer Service

Door Store Of America - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Building Material and Garden Equipment and Supplies Dealers

About the position

The Sales Support / Customer Service role at DSA Doors involves providing exceptional customer service and sales support for standard-stock products. The position requires a customer-oriented individual who is eager to learn and ready to assist customers with their inquiries, order processing, and product recommendations. This full-time position is based in Raleigh, NC, and offers opportunities for sales bonuses and career growth within the company.

Responsibilities

• Handle complete order processing from initial inquiry to sales order sign off.
• Recommend products to customers based on their needs and interests.
• Answer customers' questions about products, prices, availability, and uses.
• Consult with customers after sales or order confirmation to resolve problems and provide ongoing support.
• Provide customers with product samples and catalogs.
• Keep up with product and service information and updates.
• Explain features of products and services.
• Collaborate with team members to ensure monthly order goals are met.

Requirements

• Associate's degree or previous experience in customer service or inside sales.
• Proficient in Microsoft Office: Outlook, Excel, PowerPoint, Word.
• Strong communication and presentation skills.
• Influencing, negotiating, analytical thinking, and time management skills are essential.

Nice-to-haves

• 2+ years inside sales or customer service experience in selling doors or building materials industry.
• Sage 100 or Sage CRM experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching