Sales Support Manager-FX and International Payments

$145,000 - $165,000/Yr

Banking Circle - Stamford, CT

Full-time - Mid Level

Stamford, CT

About the position

The Sales Support Manager-FX and International Payments is a customer-facing role responsible for supporting the onboarding of new clients into the Banking Circle US ecosystem. This position plays a crucial role in ensuring a smooth transition from the sales process to the go-live stage, focusing on delivering exceptional customer experiences and managing stakeholder expectations.

Responsibilities

• Support the end-to-end customer onboarding experience.
• Coordinate internal activities during the contracting phase to ensure successful client go-live.
• Gather requirements, scope, configure systems, and run functional testing to prepare clients for production.
• Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
• Provide product support during the sales process in partnership with the Sales team.
• Act as a conduit between internal and external stakeholders while managing expectations and competing demands.
• Support customer training initiatives.
• Collaborate with the product team to support the rollout of new product features and enhancements.

Requirements

• At least 4 years of sales support experience, including customer onboarding within international payments or financial services.
• Experience in FX and International Payments.
• Strong influencing and stakeholder management skills.
• Enjoy direct interaction with customers and learning about their business.
• Previous exposure to project management methodology, either formal or informal.
• Ability to solicit requirements, build a plan, and execute against it.
• Clear and effective communication skills with multiple internal and external stakeholders.
• Attention to detail and a focus on continuous improvement.
• Flexibility to support international time zones for global customer implementation.

Nice-to-haves

• Experience with multiple tools and systems such as Salesforce and HubSpot.

Benefits

• Competitive salary range of $145,000 - $165,000 per year.
• Full-time employment with potential for career growth.