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Aston Carter - Seattle, WA
posted about 2 months ago
About the position
The Sales Support Project Coordinator role at Aston Carter involves providing exceptional support to sellers in a fast-paced tech environment. The position requires effective communication with customers and internal teams, utilizing various software tools to manage customer accounts and ensure high-quality service delivery. The coordinator will be responsible for problem-solving, project management, and maintaining customer satisfaction throughout the project lifecycle.
Responsibilities
- Provide members with a personalized creative experience
- Coordinate the entire lifecycle of member projects
- Ensure stellar customer satisfaction at all times
- Partner with Publishing teams to enroll members in the proper service package
- Collaborate with other departments to deliver quality products in a timely manner
- Utilize software systems to navigate and monitor customer accounts proactively
- Meet all performance and quality metrics
- Initiate and drive process improvement projects within the department
Requirements
- Associates Degree
- Customer service experience
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Authorized to work in the US without sponsorship
Nice-to-haves
- Ability to work weekends and overtime as required
- Aptitude to quickly learn new systems and software
- Ability to multi-task and prioritize with strong organizational and follow-up skills
- Excellent oral and written communication skills
