Sales Support Representative - 6 month LTD

$55,120 - $56,160/Yr

adidas - Carlsbad, CA

Full-time - Entry Level

Hybrid - Carlsbad, CA

Leather and Allied Product Manufacturing

About the position

The Sales Support Representative (SSR) at Adidas is a temporary role focused on supporting outside Sales Representatives in managing their territories. The SSR serves as the key internal contact for sales reps and customers, executing requests and ensuring product availability and delivery. This position is designed for individuals passionate about the Adidas golf business and aims to deliver exceptional customer satisfaction while achieving sales targets.

Responsibilities

• Become key partner to assigned field sales representatives.
• Focus on the goal of delivering every order on-time and in full.
• Assist in achieving sales target goals within assigned territories.
• Work with sales reps and regional managers to ensure a high level of service is provided to all customers.
• Maintain and improve customer relationships.
• Facilitate weekly meetings with assigned sales representatives to review book of business.
• Process a variety of requests, identify service and sales challenges, and initiate appropriate action to resolve issues.
• Regular communications with members of customer service, sales, operations, DCx, customers and embroidery vendors.
• Utilize effective oral and written communication skills to identify problems and achieve the best solution with all customers, both external and internal.
• Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources.
• Ensure 100% on time in full delivery of all time sensitive orders.
• Support the adidas Golf customer service call center.
• Perform other related duties and assignments as required.

Requirements

• Bachelor's degree in a business-related field preferred.
• Minimum of 2 years Customer Service or Sales-related work experience required, preferably in a fashion/performance apparel or footwear environment.
• Experience in working with SAP.
• Knowledge of Microsoft Office Products, particularly Excel, is essential.
• Mastery of the English language with superior written and verbal communication, interpersonal and persuasion skills are required.
• Golf industry knowledge desired.

Nice-to-haves

• Knowledge of adidas apparel and embroidery highly desired.

Benefits

• Paid parental leave
• Health savings account
• AD&D insurance
• Employee stock purchase plan
• Disability insurance
• Dental insurance
• Flexible spending account
• Vision insurance
• 401(k) matching
• Prescription drug insurance