Sales Support Representative - HVAC

Ferguson Enterprises - Phillipsburg, NJ

Full-time - Entry Level

Phillipsburg, NJ

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Sales Support Representative at Ferguson Enterprises plays a crucial role in assisting sales associates and ensuring customer satisfaction. This position focuses on providing personalized customer service, managing sales orders, and coordinating deliveries, all while maintaining a strong relationship with customers. The representative will work in a fast-paced environment, responding to customer inquiries and supporting the sales team to achieve their goals.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Requirements

• 0-3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities