Sales Support Representative II
Canon Solutions America - Mount Laurel, NJ
posted 4 days ago
About the position
Canon Financial Services in Mount Laurel, NJ is currently seeking a Sales Support Representative II (Representative, Sales Supt II). The Sales Support Representative II will be responsible for acting as a liaison for all Direct Channel Sales sources, including ESS (3 Zones), CSAP, and National Accounts. The role requires strong collaborative abilities, relationship building skills, and consummate technical/professional knowledge. Workflow management, adaptability, a positive/constructive attitude, and ability to effectively manage stress in a fast-paced environment is also a must. Benefits start on day one including medical, dental & vision. Schedule: Monday - Friday 10:00am - 6:30pm This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Responsibilities
- Responsible for being the Single Point of Contact for assigned territories/branches.
- Handle all inbound calls and emails involving credit applications, upgrades, buyouts, rates, etc.
- Ensure all core systems are notated accurately and promptly.
- Develop relationships with assigned Sales Branches through outbound support calls, quarterly review meetings, branch visits, etc.
- Work with Sales to forge partnerships and creative resolutions.
- Build internal trust and support with respect to accomplishing common organizational goals.
- Provide timely responses to rate inquiries and non-standard rate structures.
- Verify application equipment MSRP values and models, validate soft costs.
- Work in a team environment within Sales Support along with Risk Analysts, Documentation/Contract Management associates and Customer Service Representatives.
- Build, maintain and navigate working relationships with Direct Channel partners.
- Supply details of credit scoring for applications and act as a Sales advocate.
- Partner with Credit Risk Analysts to obtain additional credit information for challenged credit applications.
- Communicate application status and credit decisions to Direct Channel sources.
- Offer creative resolutions to move Direct Channel business forward.
- Communicate with Credit and Collections to determine causes of delinquency.
- Partner with Documentation Administrators/Bid Group to support terms and conditions modifications.
- Collaborate with Documentation Team to research and validate lease signers.
- Assist with Documentation follow up activities as needed.
- Meet individual goals consistent with position level requirements.
- Proactively complete responsibilities while meeting performance standards with minimal supervision.
- Participate in/lead projects, initiatives, and trainings as assigned by management.
- Develop training for outside Sales Teams and internal Sales Support.
Requirements
- Bachelor's degree or equivalent experience preferred.
- Minimum five years in relationship management and/or financial services required.
- Prior experience processing, scoring, and communication of credit decisions a plus.
- Energetic, team player with positive attitude and professional demeanor.
- Strong desire to pursue a career in the financial services industry.
- Proven ability to handle multiple tasks and meet deadlines with accuracy.
- Exceptional ability to navigate and maintain organization of multiple tasks in a dynamic, fast-paced environment.
- Intermediate knowledge level of Excel and Microsoft Office products.
- Excellent interpersonal skills with a focus on rapport/relationship building, listening, and follow up skills.
- Outstanding written and verbal communication skills.
- Strong analytical, problem solving, qualitative, and quantitative skills required.
- Experience succeeding in a fast-paced, issue resolution driven environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
