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Sales Support Representative

$48,000 - $55,000/Yr

Electris360 - Lebanon, OH

posted 2 months ago

Full-time - Entry Level
Lebanon, OH
251-500 employees

About the position

The Sales Support Representative position at Fields Electrical Sales in Lebanon, Ohio, is a full-time role focused on providing exceptional customer service in the electrical industry. The representative will be responsible for responding to customer inquiries, processing orders, and resolving issues to ensure high levels of customer satisfaction. This role is integral to the company's growth and success, requiring strong communication skills and a collaborative approach.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person, providing accurate information and solutions.
  • Efficiently process customer orders, ensuring accuracy and timeliness while maintaining organized transaction records.
  • Handle customer complaints with patience and empathy, working to find satisfactory resolutions and escalate complex issues when necessary.
  • Develop a deep understanding of our electrical products and services to provide expert guidance and recommendations to customers.
  • Collaborate with colleagues in various departments to address customer needs and provide seamless support.
  • Participate in our quarterly bonus program, which rewards exceptional performance and customer satisfaction.

Requirements

  • High school diploma or equivalent (an associate or bachelor's degree is preferred).
  • Previous customer service experience is a plus but not mandatory.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Basic computer proficiency.
  • Knowledge or interest in the electrical industry is advantageous.
  • Ability to work collaboratively within a team.

Nice-to-haves

  • Previous customer support experience (1 year required).
  • Experience with electrical components (1 year preferred).

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Vision insurance
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