Sales Support Representative

$44,741 - $44,741/Yr

Ferguson Enterprises - Chantilly, VA

Full-time - Entry Level

Chantilly, VA

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Sales Support Representative at Ferguson Enterprises, Inc. is a full-time role focused on providing exceptional support to the residential trade customer group. This position involves assisting with various sales functions, addressing customer inquiries, and collaborating with sales associates to ensure outstanding service. The role is designed for individuals looking to start a career in sales within a leading wholesale distribution organization, emphasizing professional growth and development through structured training and hands-on experience.

Responsibilities

• Support the residential trade customer group by assisting in multiple behind-the-scenes sales functions.
• Answer sales calls for general information and address customer concerns or questions.
• Help customers by recommending the best products and solutions to support their needs.
• Provide hands-on assistance at the parts counter and backup support in the warehouse as needed.
• Present job quotes and provide accurate pricing and inventory information to customers.
• Effectively use customer relationship management (CRM) system and phone system.
• Collaborate with sales associates to provide outstanding customer service for both existing and prospective customers.

Requirements

• Prior sales experience is strongly preferred.
• 0-3 years of customer service experience is preferred.
• Plumbing and/or HVAC industry experience is a plus.
• Desire to learn with a drive to succeed.
• Passion for collaboration and assisting customers across the team.
• Ability to build long-lasting relationships while balancing business and customer needs.
• Drive to act and respond quickly to customer needs and make timely decisions.
• General digital literacy including Microsoft Office.
• Strong written and verbal communication skills.
• Bilingual is a plus.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance