Sales Support Representative

Cabot Creamery - Waitsfield, VT

Full-time - Entry Level

Hybrid - Waitsfield, VT

Food Manufacturing

About the position

The Sales Support Representative at Agri-Mark/McCadam/Cabot Creamery is responsible for providing administrative and operational support to the Sales Directors and Regional Sales Managers. This hybrid role focuses on assisting the sales team with daily administrative tasks, managing trade promotion activities, and ensuring effective communication and documentation processes. The position requires strong attention to detail, problem-solving skills, and the ability to work independently while supporting the sales function effectively.

Responsibilities

• Provide administrative and operational sales support to Sales Directors and Regional Sales Managers.
• Assist with daily administrative tasks utilizing internal systems and customer-specific portals.
• Support sales pricing and promotional planning, including the creation of promotional calendars.
• Manage pricing updates in Blacksmith as new customers and items are introduced or as price changes occur.
• Work with customer portals and spreadsheets to submit annual pricing contracts and price changes.
• Support the sales team on the settlement process and manage deduction requests.
• Create and maintain Standard Operating Procedure (SOP) documentation for all sales support processes.
• Collaborate with Accounts Payable to process demo invoices in a timely manner.
• Assist with New Customer Setup paperwork and manage brokerage rates within the Blacksmith System.

Requirements

• Bachelor's degree, preferably in business.
• Experience in a similar role is a plus.
• Excellent written and oral communication skills.
• Strong analytical and problem-solving skills.
• High attention to detail and organizational skills.
• Ability to multitask and prioritize duties effectively.
• Strong technical aptitude and proficiency in a wide range of computer applications.