Sales Support Representative

Thermo Fisher Scientific - Houston, TX

Full-time - Mid Level

Houston, TX

Computer and Electronic Product Manufacturing

About the position

The Sales Support Representative at Thermo Fisher Scientific plays a crucial role in assisting the sales team by resolving issues that impact customer and team productivity. This position involves preparing reports for both internal and external use, utilizing judgment to solve problems, and prioritizing tasks effectively. The representative collaborates with various teams to enhance processes and ensure customer satisfaction, ultimately supporting the achievement of sales targets.

Responsibilities

• Resolve issues that impact customer and sales productivity including pricing, shipping, billing, invoicing, backorders, returns, transportation, EDI, order charge, and other defined issues.
• Increase sales efficiency by working with different departments in the execution and follow through of sales processes, such as pricing, rebates, standing orders, and quotes.
• Produce and distribute internal and external reports to resolve products that are on backorder; research high-priority issues by contacting warehouses and vendors to ship and bill orders.
• Process customer-facing Business Reviews and dashboards for customer presentations.
• Process history of sales, invoice history, contract models, and other designated reports as requested by the Account Manager.
• Accurately record and document support activities and assist in identifying reoccurring issues that require root cause analysis.
• Participate in process improvement projects that improve productivity, efficiency, and enhance the customer experience.
• Participate in training and development programs as a means of continuous improvement.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Science or Business or equivalent years of experience required.
• 2+ years of Customer or Sales support experience.
• Excellent organizational and teamwork skills.
• Previous experience with mainframe and/or database systems.
• Strong project and time management competency to maintain several priorities and meet established deadlines.
• Ability to manage self, including time and surrounding circumstances to deliver both short-term and long-term goals.
• Strong work ethic with a commitment to continuous learning and development.
• Ability to communicate with business partners in a professional manner in verbal and written mode.
• Computer proficiency in Word, PowerPoint, and Excel.
• Working knowledge of Cognos or other business intelligence tools.
• Strong orientation to accuracy and detail.