Sales Support Specialist

Ampcus - Oklahoma City, OK

Full-time

Oklahoma City, OK

Professional, Scientific, and Technical Services

About the position

The Sales Support Specialist at Ampcus Inc. plays a crucial role in providing operational and support services to the sales organization. This position involves managing inbound orders, processing payments, coordinating service installations, and supporting sales channels through various administrative tasks. The specialist is expected to meet performance standards while ensuring customer satisfaction and effective communication across departments.

Responsibilities

• Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
• May initiate new service order requests, coordinates and tracks product/service installation process.
• Support and lead ad hoc projects generated by Sales Channels.
• Prepares reports as requested.
• Educates customers on products & services.
• Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
• Draft routine client and/or customer correspondence.
• Responds to questions, helps resolve problems, and directs calls to appropriate resources.
• Completes special operational and client projects as assigned.
• Acts as liaison and coordinator with other departments, outside vendors, and external customers.
• Provides order activity updates to Sales Support Manager / or Supervisor.
• May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.
• May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
• May provide assistance conducting refresher training with existing Reps.
• May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
• May assist in pre-sale planning activities and post-sale activities.
• May coordinate sales project events and other activities with sales force.
• May manage all orders from initial sale through installation and billing.
• May interface with all areas of the installation process to ensure orders are completed by the delivery date.
• May sell services to inbound-calling customers.
• May assist with overflow call-handling duties for inbound retention, sales, etc.
• Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
• Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.
• May prepare sales presentations, proposals, and media kits.
• May pull qualitative research and assist in building and exporting advertising schedules.
• Complete change orders, promotions/taggables paperwork and traffic instructions.

Requirements

• HS diploma, GED or relevant work experience required.
• 2-5 years of experience in area of responsibility required.
• Specialized skill training/certification may be required.