Sales Support Specialist

$65,000 - $65,000/Yr

Jonard Tools - Elmsford, NY

Full-time - Mid Level

Elmsford, NY

Miscellaneous Manufacturing

About the position

The Sales Support Specialist at Jonard Tools is a key role designed to support the sales organization and enhance customer relationships. This position involves assisting the outside sales force, processing customer orders, and providing exceptional service to ensure customer satisfaction. The ideal candidate will be detail-oriented, organized, and possess a technical understanding of the product line to effectively assist customers and drive sales growth.

Responsibilities

• Provide service and support to customer base and sales force.
• Respond in a timely manner to customer inquiries/orders via phone, email, web chat, ERP cases, and web form emails.
• Efficiently and accurately input customer orders into the company's order entry system.
• Perform detailed review of purchase orders to capture special requests listed by the customer.
• Develop and maintain suite of sales reports for management & sales force.
• Build & maintain content for top eCommerce customers' product listing pages.
• Maintain pricing and account data on ERP system.
• Interface daily with clients, account managers and internal departments to quickly resolve issues.
• Provide data analysis on the competitive environment, current product offering, customer needs.
• Collect and maintain market information.
• Prepare sales presentations and training materials for sales force.
• Assist sales, marketing, and operations teams with ad hoc projects.

Requirements

• 2-5 years relevant experience
• Advanced expertise in Microsoft Office Suite, especially in MS Excel & MS PowerPoint
• Experience working in an ERP environment, NetSuite a plus
• Experience with CRM's, Salesforce a plus
• Strong written and verbal communication skills
• Outstanding interpersonal and communication skills
• Strong organizational skills
• Critical thinking and analytical skills
• Self-starter with a take charge attitude

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Profit sharing
• Paid holidays