The Judge Group - Rochester, NY
posted about 2 months ago
Our client is currently seeking a Remote Sales Support for a 9+ month contract. This position is crucial as it supports Sales Representatives and acts as their right hand. Once the sales rep secures an account, the responsibility shifts to Sales Support for ongoing maintenance. The role involves reviewing and processing paperwork, handling billing, managing ID cards, and primarily communicating with customers via email. A solid understanding of health insurance benefits is a significant advantage for candidates applying for this position. Exceptional customer service skills are essential, as the role requires resolving problems and complex situations in a calm and professional manner. The Sales Support position is responsible for the implementation of new groups, managing renewals, and converting groups to new product lines. This includes researching, interpreting, and responding to inquiries from both internal and external customers. Additionally, the role involves creating and delivering presentations to external customers, managing any de-implementations associated with complex groups that may terminate from the portfolio, and ensuring that all account data is maintained accurately and in a timely manner. This includes initial account setup, benefit books, summaries, contracts, and more. The working hours for this position are Monday to Friday, from 8 AM to 5 PM, with 95% of the work being remote. However, there may be occasional onsite meetings required, so candidates should reside in the Syracuse, Utica, or Rochester areas.