Sales Support - Strategic/National Ac

$54,080 - $60,320/Yr

The Judge Group - Rochester, NY

Full-time - Entry Level

Remote - Rochester, NY

Administrative and Support Services

About the position

Our client is currently seeking a Remote Sales Support for a 9+ month contract. This position is crucial as it supports Sales Representatives and acts as their right hand. Once the sales rep secures an account, the responsibility shifts to Sales Support for ongoing maintenance. The role involves reviewing and processing paperwork, handling billing, managing ID cards, and primarily communicating with customers via email. A solid understanding of health insurance benefits is a significant advantage for candidates applying for this position. Exceptional customer service skills are essential, as the role requires resolving problems and complex situations in a calm and professional manner. The Sales Support position is responsible for the implementation of new groups, managing renewals, and converting groups to new product lines. This includes researching, interpreting, and responding to inquiries from both internal and external customers. Additionally, the role involves creating and delivering presentations to external customers, managing any de-implementations associated with complex groups that may terminate from the portfolio, and ensuring that all account data is maintained accurately and in a timely manner. This includes initial account setup, benefit books, summaries, contracts, and more. The working hours for this position are Monday to Friday, from 8 AM to 5 PM, with 95% of the work being remote. However, there may be occasional onsite meetings required, so candidates should reside in the Syracuse, Utica, or Rochester areas.

Responsibilities

• Support Sales Representatives by handling account maintenance after the initial sale.
• Review and process paperwork related to accounts.
• Handle billing and manage ID cards for customers.
• Communicate primarily via email with customers regarding their inquiries.
• Implement new groups and manage renewals and conversions to new product lines.
• Research, interpret, and respond to inquiries from internal and external customers.
• Create and deliver presentations to external customers.
• Manage de-implementations for complex groups that terminate from the portfolio when applicable.
• Ensure all account data is maintained accurately and timely, including initial account setup, benefit books, summaries, and contracts.

Requirements

• High School diploma or equivalent required.
• Associates Degree in a related field preferred.
• In lieu of a degree, 2 years of experience in service or healthcare industries is required.
• Valid NYS Life, Accident and Health license within six months of employment is required.
• Familiarity with NYS and Federal regulations and underwriting policies is necessary.
• Strong oral and written communication skills are essential.
• Exceptional customer service skills are required.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Proficiency in PC skills, including spreadsheet and word processing applications, database functions, and sales force automation software applications.

Nice-to-haves

• LAH certification preferred but not required.