Sales Support

$52,000 - $62,400/Yr

Insight Global - Boca Raton, FL

Full-time

Boca Raton, FL

Administrative and Support Services

About the position

The Sales Support role at Insight Global involves providing assistance to high-caliber clients and users through a support center. The position requires strong communication skills and experience with CRM systems, specifically Salesforce or similar platforms. The role is primarily focused on triaging support tickets and ensuring a meticulous documentation process, with the potential for permanent employment after six months.

Responsibilities

• Triaging support tickets for internal and external users.
• Following the entire process to solution for the end user.
• Maintaining meticulous documentation protocols.
• Communicating professionally with end users.

Requirements

• Support center experience (Helpdesk, call center, customer service) specific to high caliber clients/users.
• CRM system support experience, preferably with Salesforce or similar platforms.
• Strong verbal and written communication skills.

Benefits

• Potential for permanent employment after 6 months.
• Competitive pay rate of $25-30/hr.