Sales Support

$55,000 - $55,000/Yr

Brady Industries - Denver, CO

Full-time - Mid Level

Denver, CO

Administrative and Support Services

About the position

The Sales Support position at Brady Industries is crucial for the sales team, focusing on providing essential support to Sales Representatives and their customers. This role involves managing product and service delivery, understanding customer needs, and resolving issues to ensure customer satisfaction. The Sales Support professional will engage with customers through various communication channels and assist in the sales process by coordinating logistics and identifying sales opportunities.

Responsibilities

• Help direct the sale of company products and services to current and potential clients through quotes, email, forwarding promotions and via phone conversations.
• Take customer service calls, enter orders, help identify and resolve concerns, manage various customer accounts.
• Be the point of contact for sales representatives to assist and manage open orders, SOI, Unconfirmed Pick Tickets, Sales Returns, scanning customer purchase orders.
• Help coordinate logistics for Sales Reps schedule; including setting customer appointments as needed.
• Identify sales opportunities with price adjustments, scheduling customers and prospects for the purpose of introducing and demonstrating new/ better product line versus prospects current pricing/ products.
• Follow up on new leads and referrals resulting from field activities where needed.
• Attend Sales meetings and trainings to better understand products and Brady company initiatives.
• Coordinate with various departments within the company to accomplish the work required to satisfy the needs of the customer and ultimately close the sale.
• Identify opportunities to move deadstock to customers where possible.
• Participates in marketing events such as seminars, trade shows, and telemarketing events.

Requirements

• High School Diploma required; some college preferred.
• At least 2 years of Customer Service, Sales Support or Inside Sales experience required.
• Excellent verbal and written communication skills.
• Keen attention to detail and accuracy in handling data.
• Strong problem-solving skills.
• Ability to work independently and collaboratively.
• Proficiency with CRM Software and Microsoft Office Suite (Word, Excel, PowerPoint) preferred.
• Customer Focused.

Benefits

• Competitive wages
• Excellent Benefits including medical, dental, vision, supplemental and disability insurance
• 401k with company match
• Nine paid holidays a year
• Paid time off